At Pak Paradise Foods, customer satisfaction is our top priority. We take great care to ensure that all our products are of the highest quality and delivered to you in perfect condition.
However, if you are not fully satisfied with your purchase, please review our policy below:
1. Eligibility for Returns
You may request a return or exchange if:
- You received the wrong product.
- The product was damaged during delivery.
- The product is expired or defective at the time of delivery.
❌ Please Note: Due to the nature of food products, we do not accept returns for opened or partially used items unless they are defective.
2. Return Process
- Customers must notify us within 48 hours of receiving the product.
- To request a return, please contact us at:
📧 Email: info@pakparadisefoods.com
📞 Phone/WhatsApp: +92 300 8019653 - Provide your order number, product details, and reason for return.
- Our team will review your request and guide you through the process.
3. Refunds
- If your return is approved, a refund will be processed using the same method of payment (JazzCash/Bank Transfer).
- For Cash on Delivery (COD) orders, refunds will be made via Bank Transfer or JazzCash within 7–10 business days.
- Alternatively, you may choose to receive a replacement product or store credit for future purchases.
4. Shipping Costs
- If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost.
- If the return is due to customer preference (not liking the taste, ordering the wrong product, etc.), shipping costs will not be refundable.
5. Non-Returnable Items
The following items cannot be returned:
- Opened or partially used food products.
- Products returned after 48 hours of delivery.
- Products not in their original condition or packaging.
At Pak Paradise Foods, we are committed to ensuring a smooth and fair shopping experience. Thank you for trusting us to bring authentic flavors to your table.
